CUSTOMER CARE
SHIPPING POLICY
DOMESTIC SHIPPING
All orders are shipped United States Postal Service (USPS), first class shipping, unless you specified other shipping.
Allow 4-6 days for delivery for Domestic Packages. Up to 21 days for delivery for International Packages.
Provide a Safe Address - it is VERY important you provide a safe address to receive your package. If you require Signature on Delivery at no extra cost upon request. Include this request in the "notes section" of your order.All "in stock" garments will ship within 3-4 business days of your order.
Faster Shipping - If you need faster shipping, we will do our best to accommodate your needs. If you have any other shipping requirements, please notify us at the time of your order. Email us directly at order@kayoanimeclothing.com.
INTERNATIONAL SHIPPING
Customs fees may apply in some countries and will be the responsibility of the customer.
LOST AND STOLEN PACKAGE POLICY
Lost Packages: Are the responsibility of KAYO anime clothing. Items will be replaced or refunded to the customer.A Lost Package is a package that DOES NOT show as "Delivered" via the United States Postal Service electronic tracking system.
Stolen Packages: Are the responsibility of the customer.A Stolen Package is a package that was successfully delivered to the Customer to the address given at the time of order. Once the delivery is confirmed by the United States Postal Service electronic tracking system, the goods become the responsibility of the Customer. KAYO Anime Clothing is unable to refund or exchange a stolen item.Please provide a safe address to receive your package.
**Reminder: If your address is not secure we are happy to add, Signature Upon Delivery at no additional charge. Please note this request in the "notes" section of your order at the time of ordering.
EXCHANGES I RETURN POLICY
If you are unhappy with your purchase we will accept an EXCHANGE for another garment or return for STORE CREDIT. Unless special arrangements have been made in advance with KAYO Anime Clothing Representative, we do not offer refunds, only exchange or credit.
- Domestic exchanges/returns must be made within 14 days from when the package was sent to the customer, per the date on the shipping label.
- International exchanges/returns must be made within 30 days from when the package was sent to the customer, per the date on the shipping label.-To be eligible for an exchange/return, garments must be in original, unworn condition.
- You may return a garment for any reason and receive store credit in the amount of your purchase. You may use your store credit at any time. It will not expire and is transferable.-Only online orders may be exchanged/returned through KAYO anime clothing.
- Any items purchased at a retail store must be exchanged/returned through the retail store and in accordance with their policies.-All festival and event sales are final.-All sale/clearance sales are final.
- You will be responsible for paying for your own shipping costs for exchanging/returning your item. Shipping costs are non-refundable.-Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURN SHIPPING ADDRESS
1) Ship package to: UniQ SF attn: kayo 1603 Haight street, San Francisco, CA 94117
*Be sure to get Delivery Confirmation. We cannot process your exchange/return if we do not receive your package. Be sure to include your invoice number.
2) Once we receive your package, we will send you an email to notify you that we have received your returned item. Items must be in unworn condition. Please allow up to one week to process. If you have any questions, please contact us at order@kayoanimeclothing.com.
TRACK MY ORDER
You can track all your orders and history if you select the option to log in or create an account at checkout.
Log into your account here: https://www.kayoanimeclothing.com/account/login
Click on "Order History". Select the order number you'd like to track, and the tracking link will appear below each item.